Frequently Asked Questions

Renqorp™ explores several connected creative categories rather than a single traditional product type.

Our collection includes artisan-inspired accessories, botanical home decor, illustrated stickers and paper goods, journals, creative supplies and decorative studio objects.

Botanical forms, celestial details, illustration, tactile materials and gentle color are recurring elements across the collection.

Selected Renqorp™ products use elements such as natural stones, real dried botanicals, hand-finished surfaces or individually arranged decorative details.

Reasonable differences in color, texture, shape, placement or finish may therefore occur where they are inherent to the material or finishing process.

Screen settings and lighting can also cause small differences between the way a color appears online and the physical item.

Care depends on the product and its materials.

Jewelry and decorative accessories should generally be kept away from prolonged moisture, perfume and harsh chemicals. Dried botanical pieces are best kept away from high humidity and prolonged direct sunlight, while paper goods should remain dry.

Candles and other products with specific safety requirements should always be used according to the instructions supplied with the item or shown on its product page.

Not necessarily. A reasonable variation that is characteristic of a natural material or hand-finished detail does not by itself mean that an item is defective.

If your product is damaged, unusable, incorrect or materially different from its description, however, please contact us so we can review the issue.

After successfully completing checkout, an order confirmation should be sent using the contact information provided with your purchase.

If you believe you placed an order but cannot find the confirmation, please check your spam or junk folder first.

You can also email service@drenqorp.com with the name and email address used during checkout.

Store prices and orders are processed in United States Dollars (USD) unless a different presentation is clearly shown by the applicable storefront or checkout.

The payment methods currently available to you will be displayed during checkout.

Please contact us within 12 hours after purchase if you need to request a cancellation or correct shipping information.

We will review the request according to the order's fulfillment status. Once an order has already been packed, transferred for fulfillment or dispatched, a change or cancellation may no longer be possible.

We do not charge a separate cancellation fee for a cancellation that we approve.

Please review the selected product, option, quantity, shipping address, email address and order total before submitting your order.

Accurate contact and delivery information helps us process the order and provide tracking or support when applicable.

Orders are normally processed within 2–5 business days after payment is confirmed.

During holidays, promotions or unusually busy periods, preparation may require up to 6 business days.

Processing time takes place before dispatch and is separate from the estimated delivery period.

Our standard shipping fee is $5.00 USD per order for available destinations unless checkout clearly displays a different applicable amount.

Estimated delivery periods begin after the parcel has been dispatched.

These are estimates rather than guaranteed arrival dates. Carrier operations, customs procedures, public holidays, severe weather and destination conditions can affect actual transit time.

Renqorp™ orders may be prepared and dispatched through our own or partner fulfillment facilities, depending on the product, available inventory and delivery destination.

For this reason, a parcel's fulfillment or shipping origin may differ from the registered business address of Shenzhen Chashifang Technology Co., Ltd.

When tracking is available, shipping information will be provided after your order has been dispatched.

A carrier may require approximately 1–3 business days before the first tracking movement becomes visible.

If tracking remains unchanged for an extended period, contact us with your order number.

First check the delivery area, household members, reception desk or mailroom where applicable, and any delivery details supplied by the carrier.

If the parcel still cannot be located, contact service@drenqorp.com with your order number and tracking information.

We will review a reasonable delivery inquiry rather than automatically declining it solely because carrier tracking displays a “Delivered” scan.

Eligible products may be returned within 30 calendar days after delivery.

For a preference-based return, the product should generally remain unused, unworn where applicable, and in its original condition with the relevant packaging, accessories and tags.

The customer is responsible for return shipping costs for a preference-based return.

Please contact us before sending an item so we can review the request and provide the appropriate return instructions.

Please contact service@drenqorp.com with your order number and clear photographs or video where relevant.

If we verify that an item arrived damaged or defective, the wrong item was sent, or the product is materially different from its description, we will provide an appropriate replacement, refund or return solution at no additional shipping cost to you.

Personalized or made-to-order products may have reasonable return restrictions because they are prepared specifically for the customer.

Where such a restriction applies, it should be disclosed with the relevant product or ordering information.

A promotional or reduced price alone does not automatically make an otherwise eligible product non-returnable unless a specific final-sale condition was clearly disclosed where permitted by law.

Please do not automatically send a return to our registered business address.

The registered business address and the facility handling a particular return may be different.

Contact service@drenqorp.com first. Once an eligible return is reviewed and approved, customer support will provide the appropriate return facility address and instructions for that order.

After an eligible returned item has been received and inspected, an approved refund is issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

If 15 business days have passed after we confirmed that the refund was issued and it still has not appeared, please contact customer support.