Return & Refund Policy

We want every Renqorp™ order to arrive as expected. If something is not right, the following policy explains how to request a return and how eligible refunds are handled.

30-Day Returns

Eligible products may be returned within 30 calendar days after delivery.

For a preference-based return, the item should be unused, unworn where applicable, and returned in its original condition with the packaging, accessories, or tags that came with it. Proof of purchase or an identifiable order number is also required.

Because some Renqorp™ pieces incorporate delicate, natural, dried, or hand-finished elements, please pack approved returns carefully to help prevent damage in transit.

Starting a Return

Before sending anything back, email service@drenqorp.com with:

  • your order number;

  • the product you wish to return;

  • the reason for the request; and

  • photos or video when the item is damaged, defective, incorrect, or otherwise has a visible issue.

We will review the request and provide the applicable return instructions.

Please do not send a return without contacting us first. An unapproved parcel sent to an unrelated address may not be identifiable or processable.

Return Shipping

Who pays for return shipping depends on why the item is being returned.

Changed mind or preference-based return:
The customer is responsible for the return shipping cost. We recommend using a trackable shipping method and keeping the shipping receipt until the return is completed.

Damaged, defective, incorrect, or materially different item:
If we verify that an item arrived damaged or defective, the wrong product was sent, or it is materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Please inspect your order after delivery and contact us promptly if there is a problem so we can review it while the relevant order and shipping information is readily available.

Items With Return Restrictions

Certain products may have return limitations where the nature of the item reasonably requires them. This can include:

  • personalized or made-to-order products created specifically for the customer;

  • gift cards, if offered; and

  • items that have been used, worn, altered, or damaged after delivery in a way unrelated to an original defect.

Any product-specific restriction that materially affects return eligibility should be disclosed where applicable.

A sale or promotional price alone does not automatically make an otherwise eligible product non-returnable, unless a specific final-sale condition was clearly disclosed before purchase where permitted by law.

Exchanges

We do not require customers to wait for a traditional exchange cycle.

If you would like a different eligible item, contact us about returning the original purchase. After the return is approved, you may place a separate order for the preferred product.

If the original item was incorrect or defective, contact us first so we can determine the appropriate resolution without requiring you to handle the matter as a preference-based exchange.

Refunds

After an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refunded amount after we issue it.

If 15 business days have passed after we confirm that a refund was issued and you still cannot see it, contact service@drenqorp.com so we can review the available transaction information.

Original shipping charges are generally not refundable for preference-based returns. This does not apply where a refund of shipping charges is required because of our error, a verified product problem, or applicable law.

Where to Send a Return

Our registered business address is not automatically our return warehouse.

Do not send returns to the business registration address unless our customer support team specifically instructs you to do so.

Once your return request is approved, we will provide the appropriate return facility address and any instructions relevant to your order. Return locations may differ depending on the product and fulfillment arrangement.

Cancellations

If you need to cancel an order, contact service@drenqorp.com within 12 hours of purchase.

We will review the request according to the order's fulfillment status. If an order has already been packed, transferred for fulfillment, or dispatched, cancellation may no longer be possible. After delivery, an eligible item may instead be handled under the return rules above.

We do not charge a separate cancellation fee for an approved cancellation.

Questions About a Return

For return or refund assistance, contact:

Email: service@drenqorp.com
Phone: +86 18466247705

Please include your order number so we can locate the purchase.

Renqorp™ is owned and operated by Shenzhen Chashifang Technology Co., Ltd.