Terms & Conditions
These Terms & Conditions apply to purchases made through the Renqorp™ online store. They explain the practical terms governing orders, payment, fulfillment, delivery, cancellations, returns, and refunds.
Renqorp™ is owned and operated by Shenzhen Chashifang Technology Co., Ltd.
Orders & Pricing
Product details, available options, and current prices are presented on the store at the time of purchase. Prices are displayed in United States Dollars (USD) unless clearly stated otherwise.
Before completing checkout, please review the products, quantities, shipping address, contact details, and order total carefully.
Submitting an order does not require us to fulfill a transaction that cannot reasonably be completed because of circumstances such as unavailable inventory, an obvious pricing or listing error, suspected unauthorized payment activity, or a destination we cannot serve.
If we cannot proceed with an order after payment has been collected, we will cancel the affected order or item and arrange an appropriate refund to the original payment method.
Payment
Payment must be completed or authorized using one of the methods made available during checkout.
The specific payment options available may depend on location and the checkout provider. Complete payment-card information is handled by the relevant payment service and is not directly stored by Renqorp™.
If payment cannot be authorized, the order may not be completed.
Preparing Your Order
Orders are normally processed within 2–5 business days after payment is confirmed. During holidays, promotions, or unusually busy periods, preparation may require up to 6 business days.
Some Renqorp™ pieces include natural, dried, illustrated, or hand-finished elements. Minor variations in color, texture, shape, arrangement, or finish may occur where these characteristics are inherent to the material or production process. Such natural variation does not by itself mean that an item is defective.
Shipping & Delivery
A flat $5.00 USD shipping fee per order applies to available destinations unless checkout clearly displays a different applicable amount.
Estimated delivery after dispatch is:
| Destination | Estimated Delivery |
|---|---|
| United States | 8–13 business days |
| Canada, United Kingdom & Australia | 10–15 business days |
| Other available international destinations | 14–20 business days |
These are estimated transit periods rather than guaranteed arrival dates.
Orders may be dispatched from our own or partner fulfillment facilities according to the product, inventory availability, and destination. A parcel's fulfillment origin may therefore differ from our registered business address.
Where tracking is available, shipping information will be provided after dispatch. Carrier systems may require approximately 1–3 business days to begin displaying movement.
International orders may also be subject to customs procedures, import duties, or taxes imposed by the destination jurisdiction. Where these amounts are not collected during checkout, they may be assessed separately by local authorities.
More detailed delivery information is provided in our Shipping Policy.
Changes & Cancellations
Requests to cancel an order or correct shipping information should be sent to service@drenqorp.com within 12 hours after purchase.
We will review the request according to the order's current fulfillment status. Once an order has been packed, transferred for fulfillment, or dispatched, a change or cancellation may no longer be possible.
There is no separate cancellation fee for a cancellation that we approve.
Returns
Eligible products may be returned within 30 calendar days after delivery.
For a preference-based return, the product must generally remain unused, unworn where applicable, and in its original condition with the relevant packaging, accessories, and tags.
Customers are responsible for return shipping costs when a return is based on preference or change of mind.
If an item arrives damaged, defective, incorrect, or materially different from its description, contact us. After review, we will provide an appropriate replacement, refund, or return solution without additional shipping cost to the customer where the issue is verified.
Certain personalized or made-to-order goods may have reasonable return restrictions where disclosed.
All returns must be requested before they are sent. The registered business address listed below is not automatically a return warehouse. An approved request will receive the appropriate return address and instructions from customer support.
Our Return & Refund Policy provides the complete return procedure.
Refunds
Approved refunds for returned products are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Banks and payment providers may require additional time to display the funds after a refund has been issued.
Original shipping charges are generally not refundable for preference-based returns. This does not limit refunds or other remedies that apply when the problem resulted from our error, a verified product issue, or applicable law.
Product Information
We make reasonable efforts to present product descriptions, dimensions, materials, colors, and photographs accurately.
Screen settings, lighting, natural materials, handcrafted details, and production variations can cause reasonable differences between a photograph and the physical item.
Where a product has specific care, handling, age, fire, small-parts, or other safety information, customers should follow the instructions supplied with the product or displayed in its description.
Delivery Problems
A parcel that is significantly delayed, appears lost, arrives damaged, or contains the wrong item should be reported to service@drenqorp.com with the order number and supporting photographs or tracking information where relevant.
We will review reasonable delivery claims rather than automatically rejecting a request solely because carrier tracking displays a “Delivered” scan.
Where a shipment is confirmed lost in transit or another delivery problem for which we are responsible is verified, an appropriate replacement, refund, or other resolution will be provided.
Applicable Consumer Rights
Nothing in these Terms & Conditions is intended to exclude or restrict consumer rights or remedies that cannot lawfully be excluded under applicable law.
Where mandatory consumer protection rules provide rights beyond these terms, those mandatory rules will apply.
Transaction Support
Questions concerning an order, payment, delivery, return, or refund may be sent to:
Renqorp™
Owned and operated by Shenzhen Chashifang Technology Co., Ltd.
Owner: Luo Liangrong
Email: service@drenqorp.com
Phone: +86 18466247705
Business Address:
Unit 1001-S36, Building 8, Qianhai Excellence Financial Center (Phase I)
No. 5109 Menghai Avenue, Nanshan Subdistrict
Qianhai Shenzhen-Hong Kong Cooperation Zone
Shenzhen, China