Shipping Policy
Each Renqorp™ order may contain pieces with different materials, finishes, or presentation requirements. We allow a short preparation period before dispatch so orders can be checked, packed, and prepared appropriately for shipment.
Processing & Shipping Fee
Orders are normally prepared within 2–5 business days after payment is confirmed.
During holidays, promotional periods, or unusually high order volume, processing may require up to 6 business days.
A flat shipping fee of $5.00 USD per order applies to available shipping destinations unless a different amount is clearly displayed at checkout.
Processing time is separate from the estimated delivery time shown below.
Delivery Estimates
Estimated delivery begins after an order has been dispatched:
| Destination | Estimated Delivery |
|---|---|
| United States | 8–13 business days |
| Canada, United Kingdom & Australia | 10–15 business days |
| Other available international destinations | 14–20 business days |
These are estimated transit windows rather than guaranteed arrival dates. Carrier operations, destination accessibility, customs review, public holidays, severe weather, and other circumstances outside normal transit conditions may affect delivery.
If a particular destination or shipping method is unavailable, this will normally be reflected during checkout.
Where Orders Are Fulfilled
Renqorp™ is operated by Shenzhen Chashifang Technology Co., Ltd.
Depending on the product, inventory availability, and delivery destination, orders may be prepared and dispatched from our own or partner fulfillment facilities. The shipping origin of a parcel therefore may not be the same as our registered business address.
We do not represent an order as locally dispatched unless it is actually fulfilled from a facility in that location.
Tracking Your Parcel
After your order is dispatched, a shipping confirmation will be sent to the email address provided with the order when tracking is available.
Carrier tracking can require approximately 1–3 business days after dispatch to begin showing movement.
Occasional gaps between tracking scans can occur while a parcel moves between carrier facilities. If tracking remains unchanged for an extended period, please contact us rather than assuming the shipment has been lost.
International Orders
International shipments may be subject to customs procedures, import taxes, duties, or other destination-specific requirements.
Where duties or taxes are not collected from you during checkout, the destination country may assess them separately. Any applicable amount is determined by local authorities and is not included in our $5.00 USD shipping fee unless checkout expressly states otherwise.
Customs review can also extend the estimated transit period.
Order Changes & Cancellations
If you need to correct your shipping information or request cancellation, contact service@drenqorp.com within 12 hours of placing the order.
We will review the request based on the order's current fulfillment status. Once an order has been packed, transferred for fulfillment, or dispatched, we may no longer be able to change or cancel it.
If an address issue is discovered, contact us as soon as possible so we can determine whether an update is still possible.
Delivery Problems
If your parcel arrives visibly damaged, contains an incorrect item, or the product itself was damaged in transit, contact service@drenqorp.com with your order number and clear photographs of the parcel and item where relevant.
Please report visible shipping damage preferably within 72 hours after delivery so the circumstances can be reviewed promptly. This reporting preference does not remove any rights that may otherwise apply to an eligible claim.
For a parcel that appears significantly delayed, has stopped updating for an extended period, or may have been lost in transit, contact us with your order number and tracking details. We will review the available shipping information and, where appropriate, work with the carrier or fulfillment partner to determine the next step.
If an order is confirmed lost in transit, or a delivery problem for which we are responsible is verified, we will provide an appropriate replacement, refund, or other resolution at no additional shipping cost to the customer, depending on the circumstances.
A carrier scan showing “Delivered” will not by itself prevent us from reviewing a reasonable delivery-related inquiry.
Shipping Support
For shipping or tracking questions:
Email: service@drenqorp.com
Phone: +86 18466247705
Please include your order number when contacting us so we can identify the shipment more efficiently.